Customer Services - Customer Charter
Our Commitment
We will put you, the customer, first. We will provide services that are responsive, courteous, timely, accurate and accessible.
We will:
• communicate with you about what we do and why we do it
• respect your privacy and confidentiality
• ensure you can contact us easily
• respond promptly to your enquiries and keep you informed where resolution may take longer than your expectations
• meet or exceed the levels of customer satisfaction as set out in the Long Term Council Community Plan.
Your rights as a customer
• You will be treated with respect
• You will receive a timely and accurate response
• You have the right to complain and we have a procedure to assist you
• If we make a mistake we will apologise and put things right.
How you can help us to help you
• tell us exactly what you want
• tell us early on if you change your name, address or other contact information
• if asked for further information, please provide it as soon as you can
• make suggestions as to how we can improve our service to you
• If at any time during your dealings with Council something happens that would prevent you from giving us an excellent rating please let us know so we can make changes to improve.