GLC retains tourism’s mark of quality

MEDIA RELEASE

26 November 2009

The Great Lake Centre has once again been recognised as a quality venue by being licensed to use the Qualmark – New Zealand tourism’s official quality mark.

The Great Lake Centre underwent an onsite assessment to gain their Qualmark, using criteria made up of over 400 quality checks.  The assessment criteria, which have been developed with the tourism industry and based on research into what clients want, looks at areas such as cleanliness, safety, facilities, customer service, business operations and more.  As a result of the onsite assessment, the Great Lake Centre was awarded a four star grade in the venue category.

Venue Manager Mrs Jo Lynskey says their Qualmark will help them continue to build the credibility of their business with domestic and international clients alike.  “The Qualmark puts the brand of New Zealand, the silver fern, behind our business and signifies to customers that we are professional and trustworthy and that they can count on us to deliver and experience that will meet or exceed their expectations.” 

The Qualmark star grading system sits alongside the Qualmark endorsement system for other tourism businesses such as adventure activities, attractions, culture and nature experiences, transport and more.  Over 2,100 accommodation and other tourism businesses throughout New Zealand have been through the assessment process and are licensed to use the Qualmark mark of quality.   

Qualmark is a joint venture of Tourism New Zealand and New Zealand Automobile Association and is backed by the New Zealand Tourism Industry Association and other leading industry organisations.  It is the way the industry directs travelers to quality assured products and services. 

Contact:
Jo Lynskey
Venue Manager, Great Lake Centre
Taupo District Council
Ph 07 376 0340