FAQ's

Quicklinks​

Hours
Locations
Contact us
How to join the library
Fees and charges

​Online services

How do I login to my account?
How do I search the library catalogue?
How do I get a PIN for my account?
How do I renew my items?
How do I request an item?
Can I borrow e-books?​ ​

Finding library resources

How do I search the library catalogue?
How do I find items in the library?
How do I request/reserve an item?
Can I get books from other libraries?
I'd like to suggest a book.

​Borrowing items

How many items can I borrow?
How long can I borrow items for?
Can I borrow books without my library card?
How do I renew my items?
Where can I return items?
What do I do if I've lost my library card?
Can I get books delivered?

​Electronic resources and funding

Can I use free internet/wifi?
Can I use a computer?
How do I access fundview and breakout?
How do I access ancestry?
What electronic resources are available?

Services and events

How do I find out what's on?
How much is photocopying and printing?
Are meeting rooms available?

 

Library account PIN

Q. How do I get a PIN for my account?

Request a PIN online or ask a member of our staff to set up your PIN when you are next at your library.

 

Renewals and reserves

Q. How do I renew an item?

A. You can renew your books by contacting us or renew online by logging into your account. Check out our tips on how to login to your library account.

Items can be renewed once as long as they have not been requested by another person. Please note, there is no charge for renewing free items for the first time, but for CDs, DVDs and Hot Picks you will be charged for them again.

If you need an item to be renewed a second time, please contact us directly. A second renewal will incur a fee of $2 per item.

Q. How do I reserve an item?

A. To request items contact us or, if you have a library account PIN, you can request books online. Just search the catalogue for the book you want, click request item and enter your library card barcode and PIN to login. You will be directed to a new page. Click Place Hold, check the details are correct and then click Place Hold at the bottom to confirm. See our How To Search and Login page for more information.

If you don't have a PIN, you can request a PIN.

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Finding library resources

Q. How do I find material available from our libraries?

A. Books, DVDs, CDs and online database resources available from all three libraries can be searched via our online catalogue. Check out our tips on how to search.

Q. What should I do if I can't find a book?

A. Have a chat to one of our friendly staff, we can help you find the book you are looking for, or if we are unable to find it, offer alternatives that may suit.

Q. Can I get access to other libraries?

A. You can access items held by Mangakino, Taupo and Turangi libraries and return your items to any of these three libraries.

Q. Can I obtain items that are not held by the library?

A. Items from other New Zealand libraries can be obtained through the Interloan system. The standard interloan charge is $8 but this varies depending on the lending library. Just contact us or fill in an interloan form when you are in the library.

Q. How do I find information on a subject?

A. Either ask a friendly librarian who is happy to help or if you prefer to do it yourself you can use the online catalogue to find information on a specific subject.

Q. Can someone show me how to research a topic?

A. Absolutely. We have staff on hand to show you the resources we have specially designed for researching topics.

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Borrowing items

Q. How many items can I borrow?

A. The current limit for items is 40.

Q. How long can I borrow items for?

A. Borrowing periods are as follows:
Books: Four weeks
CDs: Four weeks
Magazines: Two weeks
Hot Picks: Two weeks.
DVDs: One week.
We will always offer you a slip with the return dates on it when you take items out.

Q. What is the Short Loan Collection?

A. This collection is made up of books that are very popular and have many holds on them so the lending period has been shortened so the wait is not too long.

Q. Where can I return my library items?

A. You can return library items to Mangakino, Taupo or Turangi libraries. Each library also has an afterhours slot so you can return items at any time.

Q. Can I borrow books without my library card?

A. To borrow Library items you will need either your library card or photo ID such as your driver's licence.

Q. What should I do if I've lost my library card?

A. Contact us so your card cannot be used. Replacement cards cost $1.50. You will need to bring photo ID with you to replace your card.

Q. Can I get books delivered?

A. Taupo Library have a Housebound Book Delivery Service. This service is exclusively for patrons who cannot get to the library. Please contact us to discuss this service.

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Electronic resources and funding

Q. Are there computers and internet access in the libraries?

A. Our libraries provide free computing and Internet access via the Aotearoa People’s Network Kaharoa (APNK). APNK desktop PCs are available for customer use and are installed with a range of software; Microsoft Word, Open Office, Internet Explorer, Firefox, Chrome, Skype, Adobe Acrobat reader and other programs. Each APNK PC has a DVD and CD drive, USB ports, memory card slots, a webcam and headset.

Free wifi access is also available during library opening hours at Taupo, Turangi and Mangakino libraries.

Taupo Library - 10 PCs, wifi and scanner
Turangi Library - Five PCs and wifi
Mangakino Library - Two PCs and wifi

Use of the computers is on a first come, first served basis. Session times are limited.

When you are using library computers you should not:
• attempt to violate our computer system security
• do anything illegal, infringe copyright or view offensive material
• disturb other people’s use of the library

Aotearoa Peoples Network Kaharoa reserves the right to prevent access to objectionable material. Customers breaching these policies may be banned from using library computers.

Q. Where can I print out my work?

A. Black and white, A4 printing is available from PCs and wifi in each of our libraries. Printing costs are 20 cents per page for single sided copies and 30 cents per page for double sided copies.

Q. What photocopying facilities are available?

A. We have a colour photocopier in each of our libraries. Current costs are 20cents for a black and white A4 copy, 40cents for a black and white A3 copy, $1.50 for an A4 colour copy and $3 for an A3 copy.

Q. What electronic resources are available to me?

A. If you are a library member you can access the internet for free from our libraries. Electronic resources are also available though databases that we subscribe to. Ancestry is available free for library Members, but only in the library. Fundview, Breakout, Encyclopedia Britannica and full-text articles on subjects including health, business, arts, music and history are accessible through our Online Resources using your library barcode number.

Q. Can I access electronic resources from outside the library?

A. Ancestry and Corporate Citizens can only be accessed in the library due to licence restrictions. All of our other databases can be accessed from home, school or the office by entering your full library barcode and PIN. Either Request a PIN online or ask a member of our staff to set up your PIN.

Q. Do I need a password to use electronic resources?

A. To use some of the electronic databases, both at home and in the library, you will need to enter your full library barcode and your PIN. Either contact us or ask a member of our staff to set up your PIN.

Q. How do I access Ancestry?

A. Ancestry can only be accessed in the library via the Genealogy page due to licence restrictions. Please ask our staff for help.

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Meeting rooms

Q. Are meeting rooms available?

A. There are three meeting rooms which you can book for events or meetings at the Taupo library. Please contact us to discuss your needs and make a booking.

More information

Q. Where can I get more information?

A. You can visit our website or you can contact us.

Q. Where do I ask if I have a question?

A. If you are at home, please contact us​ or you can come into any of our three libraries and the friendly librarians at the desk will point you in the right direction.

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Online services

My Account and renewals

1. Click on Login to My Account from the main libraries page OR Click on My Library Account once you are in the catalogue.

2. In the pop-up box, type your full library barcode (Not just the last six digits) then enter your PIN and click Log In.

3. Click Checkouts to see due dates of items. Select the item(s) you wish to renew by clicking in the box beside the item(s) and then click Renew. Please note, items can only be renewed once and if no-one is waiting for the item. Rental items are charged again if renewed.

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Searching the library catalogue, e-books and e-resources

You can search for Library items from Taupo, Turangi and Mangakino Libraries, e-books and for online resources from subscription databases.

1. From the main libraries page, click Search the Catalogue.

2. For Library items, enter your search terms in the search box and then click Search. In the results list, click on the Title to get more information.

3. For eBooks, use the e-book search in the left menu.

4. For subscription database resources and articles, use the digital content search in the left menu.

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Understanding search results

  • Library – Taupo, Turangi or Mangakino libraries.
  • Shelf Location - The collection the item can be found in.
  • Shelf No. - First three letters of author's name for fiction books; dewey number for non-fiction books.
  • Status - Shows where in the library the item can be found unless it is out on loan.
  • HTML fulltext or PDF fulltext – Online resource. Access via login.

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Making a request (Place Hold)

1. Once you have found the item(s) you want in the catalogue, select them by clicking in the box beside the item(s), then click Place Hold.

2. In the pop-up box, type your full library barcode, enter your PIN and click Log In.

3. Choose a Pickup Location and then click Place Hold.

Catalogue and my account FAQs

Q. Why isn't my login working?

A. Make sure you are entering your full library barcode as the User ID. In the old system, the last six digits could be used, but this is no longer the case. See My Account and Renewals above for more information. If you are entering your full library barcode and PIN and still having problems, contact us​ to check or change your PIN or for assistance.

 

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Page reviewed: 22 Jul 2016 12:06pm