​Key Dates

Rates are billed in four instalments for the rating year which begins on July 1 and ends on June 30. Your rates invoice will be posted or emailed to you on the first day of the month that your rates are due.

To avoid penalties, payments need to be made in full by the following due dates:

  • 20 August – first instalment due
  • 20 November – second instalment due
  • 20 February – third instalment due
  • 20 May – fourth instalment due

A 10% penalty will be added to any amount of the current instalment remaining unpaid after the due date. An additional charge of 10% will be added to any unpaid rates from previous years.

You can opt in to receive your invoice via e-mail. Opt In to receive your rates invoice by e-mail here!

Payment methods

Direct Debit

You can arrange a direct debit which allows you to make regular weekly, fortnightly, monthly, quarterly or annual deductions. We will calculate the amounts that are due so you can be sure your rates are paid in full and on time. These amounts are automatically adjusted for you each year when your rates change, so you don’t need to visit your bank.

The advantages of direct debit are:

  • Time saving - no waiting in queues to pay
  • Payments are made to suit you
  • No cheques to write and post
  • No missed payments or late payment penalties

If you would like to start paying your rates by direct debit, then complete the online Dire​ct Debit Form and submit it to your local council office.​

Automatic Payment

You can arrange an automatic payment from your bank account to us. You will need to ensure the amount that you set it up for will clear your quarterly rates balance or you may incur a late payment penalty.

To start paying by automatic payment, simply fill in the Automatic Payment Form and drop it into your bank.

If you would like to pay your rates weekly, fortnightly or monthly please contact us and we will help you calculate how much you need to pay.

Pay online

Rates can now be paid online using a credit card or online bank transfer.

Pay in person

You can call into your local office to pay by cash, cheque or EFTPOS. View our office locations and opening hours here.

Public Rating Information Database (RID)

The Local Government Rating Act (2002) limits public access to name and postal address information that we hold for rating purposes.

The legislation requires that name and postal address details are made accessible to the public unless the property owner advises Council in writing that they want the information withheld. Financial transactions cannot be viewed by the public e.g. whether rates have been paid.

The name and postal address information became publicly available from December 31, 2005. Please note that the name and address information will only be made available at our offices and that bulk collection of names and addresses is not permitted under the Act.

If you are happy for your details to appear in the rating information database no action is required on your part.

Ratepayers wishing to withhold their names and/or postal address information must notify us. You can apply online to withhold your name and address from the publicly available rating database.

Apply online to withhold your name and address

If you have any questions or queries, please contact our customer services team on 07 376 0899.

Page reviewed: 23 Jun 2016 4:35pm