COVID-19 information
Key contacts and sources of information
| For COVID-19 health advice and information, contact the
Healthline team (for free) on 0800 358 5453 or visit the
Ministry of Health website.
For everything you need to know about COVID-19, go to the New Zealand Government website: Unite against COVID-19. |
- Healthline 0800 358 5453
- Government helpline 0800 779 997
- Waikato Civil Defence helpline 0800 800 405
- Need to talk? Call or text 1737
- Essential business enquiries essential@mbie.govt.nz or 0800 22 66 57
- Reporting breaches of self-isolation NHCCselfisolation@health.govt.nz
- Reporting breaches of any COVID-19 restrictions 105.police.govt.nz
Get in touch with us
From Monday 18 May our Customer Service Centres in Turangi, Taupō and Mangakino will reopen with reduced hours of 10am – 3pm.
You can contact us anytime by calling 07 376 0899 or 0800 ASK TDC (0800 275 832) or email info@taupo.govt.nz.
Stay up-to-date and latest news
To stay up-to-date, keep an eye on our Facebook page, download our Antenno app, subscribe to our weekly Connect e-newsletter and see our latest news.
Rubbish and recycling
Kerbside collections are now running as normal around the district under Alert Level 2, while our landfill and transfer stations are open with a few restrictions in place as noted below.
Thank you to everyone who stockpiled their recycling at home while kerbside collections were on hold during the lockdown period.
| Service / Facility | Status and details |
|---|---|
| Kerbside rubbish collection | Normal collection days apply Use prepaid yellow bags or bags with council sticker only |
| Kerbside recycling collection | Normal collection days apply Find out more about kerbside collections |
| Broadlands Road landfill and all district transfer stations | Facilities open as normal at Alert Level 2 > Recycling now accepted > Eftpos only – no cash accepted > Omori – recycling and prepaid bags only Check the opening hours and locations of facilities |
| Home composting workshops | Cancelled until further notice |
Recreation and community facilities
Most Taupō District Council community facilities will be progressively reopening at Alert Level 2 with strict contact tracing, physical distancing and limits on numbers in place.
| Facility | Status and details |
|---|---|
| SWIMMING POOLS AC Baths and Turtle Pools | Open at level 2 AC Baths - Reduced opening hours (Mon - Fri 6am - 7pm. Sat - Sun 7am - 7pm) Turtle Pools - normal opening hours > No showers, please arrive and depart in togs where possible > Two swimmers per lane > 100 max users in Leisure Pool > Follow physical distancing guidelines at all times |
| Indoor Rockwall | Closed until further notice |
| Fitness Studio | Open at level 2 More information |
| LIBRARIES (Taupo, Turangi, Mangakino) | Open at level 2 Taupo Library - Limited to 100 people Turangi Library - Limited to 50 people More information |
| Taupo Museum | Open at level 2 Limited to 50 people |
| EVENT VENUES Great Lake Centre, Taupo Events Centre | Open at level 2 Great Lake Centre - Now open Taupo Events Centre - Now open (currently fully booked) |
| Community halls | Open at level 2 Maximum number restrictions apply |
| Public toilets | All toilets with running water open at level 2. Others remain closed. |
| Freedom camping sites | Closed until further notice |
| Playgrounds | Open at level 2 For your safety please ensure you: > Sanitise or wash your hands before and after use > Do not touch your face> Cough or sneeze into your elbow > Do not use equipment if you have cold or flu symptoms > Follow social distancing guidelines at all times |
Consent and licensing applications
Applications | Status and details |
|---|---|
LIMs | Online applications open |
Building and resource consent applications | Online applications open |
Food, alcohol and health licensing | Online applications open |
Building inspections | To resume at level 2 |
| Food inspections | To
resume at level 2
|
| Health inspections | To resume at level 2 All normal health inspections resume with health and safety measures in place. |
Council and committee meetings
The following meetings will be held in May 2020 using the Zoom online platform and streamed live via our website.
- Ordinary Council meeting - Tuesday, 26 May, 1pm to 4pm
Recordings of the meetings, written summaries of the business of the meetings and the minutes will be available on the website as soon as practicable after the meetings.
Find out more about council and committee meetings
Emergency Operations Centre activated
A Civil Defence Emergency Operations Centre (EOC) has been activated in Taupō to help ensure essential services and welfare needs are maintained during the national Covid-19 alert lockdown period.
