COVID-19 information
Alert Level update as at September 24, 2020
The Taupō District and rest of New Zealand (outside of Auckland) moved to Alert Level 1 on Tuesday, 22 September 2020. Auckland moved to Alert Level 2 on Thursday, 24 September 2020.
You will need to wear a face covering when travelling into, from or through Auckland on public transport or aircraft.
For more information about alert levels go to the New Zealand Government COVID-19 website.
Key contacts and sources of information
| For COVID-19 health advice and information, contact the
Healthline team (for free) on 0800 358 5453 or visit the
Ministry of Health website.
For everything you need to know about COVID-19 and how you can unite against COVID-19, go to the New Zealand Government COVID-19 website. |
- Healthline 0800 358 5453
- Government helpline 0800 779 997
- Need to talk? Call or text 1737
- Essential business enquiries essential@mbie.govt.nz or 0800 22 66 57
- Reporting breaches of self-isolation NHCCselfisolation@health.govt.nz
- Reporting breaches of any COVID-19 restrictions 105.police.govt.nz
Get in touch with us
The opening hours at our Customer Service Centres are now as follows:
- Taupō: Monday to Friday, 9am to 5pm
- Turangi: Monday to Friday, 9am to 4.30pm
- Mangakino: Monday to Friday, 10am to 4pm
You can contact us anytime by calling 07 376 0899 or 0800 ASK TDC (0800 275 832) or email info@taupo.govt.nz.
Stay up-to-date
To stay up-to-date:
- keep an eye on our Facebook page
- download our Antenno app
- subscribe to our weekly Connect e-newsletter
- see our latest news.
Recreation and community facilities
Most of our council facilities have returned to normal operating hours and services under Alert Level 1, with changes as noted below.
In line with the Government’s guidance regarding Alert Level 1, we will no longer require visitors to adhere to physical distancing guidelines at any of our facilities and venues. Posters with QR codes for the NZ COVID Tracer app are on display in all of our buildings to help everybody keep track of where they’ve been.
| Facility | Status and details |
|---|---|
| AC Baths, Taupo | Opening hours: |
| Turtle Pools, Turangi | Normal opening hours |
| Indoor Rockwall | Opening hours vary daily Check opening hours |
| Fitness Studio | Open daily 6am to 9pm More information |
| LIBRARIES (Taupō, Turangi, Mangakino) | Open Normal opening hours at our libraries, with the exception of Taupō library with no late night on Thursdays. Library issues, returns and holds are operating as normal and there will be a staged return of other services. Find out more |
| Taupō Museum | Open |
| EVENT VENUES Great Lake Centre, Taupō Events Centre | Open |
| Community halls | Open |
| Public toilets | All toilets are now open Superloo is open: normal opening hours and charges apply. |
| Playgrounds | Open |
Rubbish and recycling
All rubbish and recycling services are back to normal under Alert Level 1.
Find out more about rubbish and recycling
Consent and licensing applications
Under Alert Level 1 normal services have resumed with all consent and licensing applications and building, food and health inspections.
Emergency Operations Centre signs off
After 68 days, our Southern Waikato Emergency Operations Centre (EOC) was stood down in June 2020.
The EOC was a joint effort by Taupō District Council, South Waikato District Council, Waipa District Council, Otorohonga District Council, and Waitomo District Council to help support our communities in the wake of COVID-19.
