Stay up-to-date with notifications from Antenno
Do you want to be alerted to all that's going on in your neighbourhood and beyond?
Download Antenno, our free mobile app that sends you notifications and alerts about places you care about. These include things like water supply information, changes to rubbish collections, community events, road works and closures, and more.
You can choose the places you want to be alerted about, so we're not bothering you with things that don't affect you. This might include your home, workplace or where your kids go to school. It's customised by you!
Antenno is free to download and use, and you can opt out of topics that aren't of interest to you. It doesn't ask for any personal information or login details, so it's a nice easy way to stay informed.
Feedback is just a tap away with Antenno
Now you can use Antenno to tell us about things that need fixing, or give us feedback, direct through the app! Antenno makes it easy for people to submit feedback or report issues such as a full public rubbish bin, damaged footpath, road pothole, graffiti or submit feedback or an idea to Council.
Install Antenno now - it's free!
|iPhone users||Android users|
|Search for Antenno in the App Store.||Search for Antenno on Google Play.|
Antenno - FAQs
Q - Why do I have to save places as specific addresses, why can't I save the whole district?
The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you.
If something comes up that affects the entire district, you'll still receive a notification.
Q - Can I opt out of a topic for a specific place?
Yes, even if the places are in the same suburb. As an example, if you save your work address (where you don't want to receive recycling reminders) and your home address (where you DO want to receive recycling reminders), you can choose to opt out of receiving recycling reminders for your work address.
Q - Can I opt back in to a topic that I have opted out of?
Not at this stage, but very soon you will be able to.
Q - Can I respond?
If you've found the post useful, you can thank us using the thumbs up icon. Future enhancements to Antenno will allow for more interaction.
Q - Sometimes notifications seem to be delayed - why?
The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected again.
Q - Sometimes I don't receive a notification for weeks - why?
If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry - Antenno will let you know when something happens.
Q - How do you choose which notifications go to which devices or places?
When we have a notification to send we assess which parts of the Taupo District would find the message relevant. For example:
- A notification about an incident or road closure on State Highway 1 between Taupo and Turangi would be sent to the whole district as that road is widely used.
- An unplanned water outage that affects residents in Kinloch would only be sent to those in Kinloch.
- A rates reminder would be sent district wide, as would a reminder about dog registrations.
- A notification about a community event in Turangi would only be sent to Turangi.
Q - If I have multiple places saved, how do I know which place a notification relates to?
Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.
For example, if you have saved three places (your home, your work and your rental property for example) you will see that for a rates reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.
As another example; if your rental property is in Acacia Bay and you receive a recycling message for that place, it is because recycling is due for your rental property, not your home in Two Mile Bay.
For assistance and support regarding the mobile app, please contact the Antenno team on firstname.lastname@example.org.