Taupō District Council has been named one of
the top council’s in the country for customer experience.
The council’s customer
services team took out second place in the Customer Experience Award, presented
as part of the 2019 Association of Local Government Information Management
(ALGIM) Spring Conference.
The awards were judged on a
mystery shopper's experience that anonymously assessed customer services and
responses.
Head of communications and
customer relations Lisa Nairne said the award confirmed the team’s commitment
to excellent customer service.
“The community is always at
the forefront of everything we do and to be recognised so highly – out of 78
local authorities across the country – is a great achievement.”