As part of a commitment to improving the services and facilities we offer, council commissions a third party company to survey residents, ratepayers and visitors to see how satisfied they are with a wide range of our services and facilities. This information lets everyone see how well we are performing at meeting the expectations of our community.
The same survey questions are used by a large number of councils throughout New Zealand, so we can compare the results to similar districts. Satisfaction scores are also used when setting performance targets in each Long-term Plan.
Our 2021 surveys are now closed and the results are available in the section below. This research was conducted by an independent company, Versus Research, on our behalf.
Thank you to everybody who completed our surveys. All responses to the surveys are anonymous and confidential – you cannot be identified by your responses.