Rates information

Payment options

There are several ways you can pay your rates:

Make a credit card payment online
Pay by Internet banking
Pay in person using cash, credit card or EFTPOS at one of our customer service centres
Pay by credit card over the phone by calling us on 07 376 0899 during business hours (8am to 5pm, Monday to Friday)
Set up direct debit or automatic payments

Rates instalments and due dates

Your rates invoice will be posted or emailed to you on the first day of the month that your rates are due. To avoid penalties, payments need to be made in full by the due dates shown below.

In the 2026-27 rating year, starting 1 July 2026 and ending 30 June 2027, there will be four equal rates instalments.

Instalment	Due Dates	Period the instalment covers
One	20 August 2026	1 July to 30 September 2026
Two	20 November 2026	1 October to 31 December 2026
Three	20 February 2027	1 January to 31 March 2027
Four	20 May 2027	1 April to 30 June 2027

Penalties for late payments

A 10 per cent penalty will be added to any amount of the current instalment remaining unpaid after the due date. An additional charge of 10 per cent will be added to any unpaid rates from previous years.

Get your rates invoice by email

It’s quick and easy to get your rates invoice, and other Council information, by email. Just complete our online form with your details.

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Rates remission and postponement policy

Remission of rates involves reducing the amount owing or waiving collection of rates altogether. Postponement of rates means that the payment of rates is not waived in the first instance but delayed for a certain time, or until certain events occur.

In accordance with Sections 102(3), 108, and 109 of the Local Government Act 2002, this policy sets out:

the rates objectives sought to be achieved by the remission or postponement of rates
the conditions and criteria to be met in order for rates to be remitted or postponed.

Rates remission and postponement policy 2024 (PDF, 506KB)

Rates resolution

Council approved the Rates Resolution for the 2026-27 rating year at a meeting held on 30 June 2026. The pdf document below is a record of the resolution approved by Council (refer to pages 175-180).

Rates Resolution 2026-27: Council agenda paper, 30 June 2026 (PDF, 24.1MB)