Rates instalments and due dates
Rates are billed in four instalments for the rating year which begins on July 1 and ends on June 30. Your rates invoice will be posted or emailed to you on the first day of the month that your rates are due.
To avoid penalties, payments need to be made in full by the following due dates:
|Instalment number||Due date|
|First instalment||August 20|
|Second instalment||November 20|
|Third instalment||February 20|
|Fourth instalment||May 20|
Ways to pay your rates
There are several ways you can pay your rates, including making a credit card payment online or over the phone, Internet banking, paying in person at one of customer service centres (cash, cheque, credit card or EFTPOS accepted), posting a cheque, or setting up direct debit or automatic payments.
Penalties for late payments
A 10 per cent penalty will be added to any amount of the current instalment remaining unpaid after the due date. An additional charge of 10 per cent will be added to any unpaid rates from previous years.
Get your rates invoice by email
It’s easy to get your rates invoice (and other Council information) by email. Just complete our online form with your details, including your customer number which you will find on your rates invoice.
Please be aware if you opt in to receive your rates invoice by email, you will automatically receive your next property valuation in the same way.
The next rates instalment is not due until 20 May. However, if your income has been affected by COVID-19 and you are worried about paying this upcoming instalment, please call us on 07 376 0899 to discuss your options, including extended timeframes for payment.
If you are already paying via direct debit and would like to change the frequency or amounts of your payments, you can call us on 07 376 0899 and we will put you through to one of our rates team or you can email us at email@example.com with your request and we can process it and get back to you with confirmation.