Rates information

Ways to pay your rates

There are several ways you can pay your rates, including making a credit card payment online or over the phone, Internet banking, paying in person at one of customer service centres (cash, credit card or EFTPOS accepted) or setting up direct debit or automatic payments. Find out more about payment options.

Pay rates online

Rates instalments and due dates 2023-24

Rates are billed in four instalments for the rating year which begins on July 1 and ends on June 30. Your rates invoice will be posted or emailed to you on the first day of the month that your rates are due.

To avoid penalties, payments need to be made in full by the following due dates:

Instalment number	Due date
First instalment	Monday 21 August 2023
Second instalment	Monday 20 November 2023
Third instalment	Tuesday 20 February 2024
Fourth instalment	Monday 20 May 2024

Penalties for late payments

A 10 per cent penalty will be added to any amount of the current instalment remaining unpaid after the due date. An additional charge of 10 per cent will be added to any unpaid rates from previous years.

Get your rates invoice by email

Go green, go paperless! It’s quick and easy to get your rates invoice, and other Council information, by email. Just complete our online form with your details.

Get your rates invoice by e-mail

Rates remission and postponement policies

Remission of rates involves reducing the amount owing or waiving collection of rates altogether. Postponement of rates means that the payment of rates is not waived in the first instance but delayed for a certain time, or until certain events occur.

Rates remission and postponement policies 2021 (PDF, 494KB)

Rates resolution 2023-24

Council approved the Rates Resolution for the 2023-24 year at a meeting held on 30 June 2023. The pdf document below is a record of the Rates Resolution (reference TDC202306/16) approved by Council.

See the Rates Resolution 2023-24