​ ​ ​ ​ ​

Alert

Changes at AC Baths this Sunday due to power outage

Due to a planned power outage by Unison, there are a few changes to the AC Baths hours and facilities this Sunday 4 October. Find out more >>

Contact

Search

Antenno app

Antenno logo.

Stay in the know with Antenno

Use Antenno to report issues from your phone and get timely local alerts from us about things happening near you.

From road works to local projects, emergency events and so much more, Antenno keeps you safe and informed. If something needs fixing in your neighbourhood, you can report it to council quickly and easily using Antenno too!

Whether you are a long-time resident, new to the district or just like to visit, Antenno helps you stay in the know.

Get setup in 3 easy steps

Antenno is free to use and you don't need to create an account or provide personal details to receive alerts.

  1. Download the app: Go to your phone's app store (Apple App Store or Google Play), search 'Antenno' and tap to install.
  2. Add your places of interest: Open Antenno and follow the prompts to add your first place of interest – usually your home address. Use a specific street number and name to ensure you get relevant alerts.
  3. Check notifications are turned on: by default, notifications are usually on but it's worth checking. Now you’re good to go!

You will now receive notifications that relate to the place/s you have added.

Get local alerts

Get timely notifications about local issues, roadworks, water outages, emergency events and more, all relevant to where you live, work and play.

Antenno lets you choose the places you want to be alerted about, so you're not being bothered about things that don't matter to you or aren't happening near you.

There’s no limit to how many places you can add, so we recommend adding your home address to start and then other places such as a work address, parent’s place, child’s school, rental property, holiday home or even a local reserve you like to visit – it’s up to you!

Antenno is simple and easy to use and unlike social media, Antenno is free of advertising and memes! And you can opt out of any topics that aren't of interest to you.

Examples of Antenno alert topics you can expect to see:

✔️ Changes to refuse and recycling collections
✔️ Road works and closures
✔️ Water outages and restrictions
✔️ Updates about emergency events
✔️ Changes to opening hours at council facilities
✔️ News and events

Report issues

Antenno is the easy way to tell us directly about something that needs fixing.

Seen some graffiti or a broken streetlight in your neighbourhood, a pothole, damaged footpath or any other Council-related issue?

Simply open the app, select 'Reports' and follow the on-screen prompts. No need to remember our phone number or how to contact council, or even which department you should talk to. You can also attach photos to help us better understand and assess the issue. Just hit submit and our team will take care of the rest – and let you know when it’s been sorted.

You can even use Antenno to submit feedback or an idea to Council!

Install Antenno now - it's free!

Download the app, add your places and you're all set to receive alerts. What are you waiting for?

Antenno FAQs

No, Antenno is free. There are no ads either!

The aim of Antenno is to provide relevant and timely information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you.

If something comes up that affects the entire district, you'll still receive a notification.

Antenno provides tailored updates relevant to your places, such as where you live or work.

Social media channels are a lot more broad. Many of the local Facebook community noticeboard group pages have tens of thousands of members, so there's always going to be lots of posts in those groups, Posts you most want to see, or that are relebant to you, can take a long time to show up in your news feed or may not show up at all.

Email newsletters are great for a weekly summary of what’s happening. Antenno alerts are designed to be more immediate and will let you know what's happening when it's happening which is important if there's a water outage, boil water notice or other emergency situation.

Each notification shows which of your saved places it relates to, by displaying the place name/s below the notification message.

For example, if you have saved three places (home, work and a rental property) you will see all three place names show at the bottom of a message when it’s for a district-wide notification, such as a rates reminder.

The app uses Google as the source for its address data. This means that when Google Maps is updated with a newly created property address, the address will appear in Antenno.

The app works by sending notifications to whichever parts of the district are relevant for that particular information, so an interim measure can be to find the nearest address that does appear in Antenno (or even a street name rather than a specific address, although if doing this we recommend you choose a short street). We suggest this because, nearby addresses will receive the same notification.

Yes. Antenno is used by more than 40 councils throughout New Zealand! Our council neighbours use Antenno, including South Waikato District Council, Rotorua Lakes Council, Waipa District Council and Ruapehu District Council to name just a few.

If you add a place (address) that's in an area using Antenno, like those neighbouring districts, you will receive alerts from them too!

For any post you receive via Antenno, you can let us know if it was useful by giving it a 'Like', in a similar way to how you like a Facebook post.

If you want to let someone who doesn't have the app know about an Antenno post, you can 'Share' it with them. There are several ways you can share a post including text message, email and social media.

The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected again.

If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry - Antenno will let you know when something happens.

There are various ways that you can report an issue to council, including calling us, sending an email or visiting a customer service centre.

But with Antenno, it’s quick and easy to send us information directly from your phone – including photos and an address – so we can better understand what the problem is and where it is and work on getting it resolved as quickly as possible.

No. Antenno doesn’t track where you are. It uses the addresses you have entered of your places of interest and sends you alerts relevant to these places.

The only time the app will use your location is when you use the reporting function to tell us about something that needs fixing. To help make the location easier to pinpoint, the app will ask if you want to "use my current location".

Yes. Antenno follows strict privacy and security standards. Antenno doesn’t ask for or need your name, phone number or an email address in order to send alerts to you. Location data is only used to provide relevant alerts.

Antenno will only ask for your name and contact details if you choose to report an issue, and they are used solely to help us follow up with you about the issue.

For more information, read the Antenno privacy policy..

Was the information on this page useful?
Loading...

Share this page

Sharing...