Swim School FAQs
Do you have a question for us? Take a look at our FAQ below for an answer! If you can't find what you're looking for you can get in touch with us by calling 07 376 0350 or email email@example.com.
How often are classes?
We run weekly classes to align with the school term dates. Children come to one class a week during term time, with classes on the same day and time each week. Please be aware classes aren't held on public holidays.
How do I enrol for classes?
If your child has never had swimming lessons before and isn’t confident in submerging with breath control, they will go into the first level of the programme. If your child is confident in water and has good breath control you will need to book in for a swim assessment to see what class they should enrol into. Email us at firstname.lastname@example.org or call 07 376 0350 to enquire.
When can I sign up for swimming lessons?
Our infant programme starts from six months. You can sign up to the programme throughout the school term – depending if we have space in the level. If not, we can waitlist you for your preferred day.
Can I change my booking?
Visit us at the swim school office and we can check availability.
How do I cancel my booking?
You can cancel your term booking anytime by emailing us on email@example.com, calling 07 376 0350 or visit us at reception - we will pro rata a refund based on the number of lessons remaining in the term that won't be used.
In the case where your child misses a class, please be aware no credit is given for non-attendance and we do not offer make up lessons.
How do I book in for next term?
If you are currently enrolled in a class your booking will be rolled over to the following term so you keep the same class day and time. To confirm the booking, you just need to make full payment by the due date on the invoice. If payment isn't received by the due date your booking will be cancelled and we cannot guarantee a place in a class for the following term - you will need to contact us to rebook. Note this does not apply if you pay by direct debit.
What do I need to do if I want to re-join the swim school after a term off?
If you want a term off, then we can waitlist your child on the term you want to book in for. We cannot pre-book you into a class in advance. When a space becomes available, we will contact you. Let us know if your availability or preferred option changes and we can update this in the system.
How much do lessons cost?
The cost for group lessons is $11 per lesson per child. We ask for full payment at the time of booking.
How do I pay for lessons?
Payments can be made in the following ways:
- Pay in person at AC Baths reception by EFTpos or cash. We're open daily between 6am and 9pm.
- Direct debit: payments go out on the 10th of each month.
- Online banking: simply follow the steps shown on your invoice to pay using your bank's internet banking site.
What do I need to bring?
Your swipe card to gain entry through the barriers at reception, a towel, togs (see below for children under three years of age), cap and googles.
What does my baby need to wear for lessons?
Please ensure all children under three years of age wear a water proof nappy and tight-fitting togs over the top to minimise the risk of any accidents. These products are available to purchase at reception.
Do I need to hop into the water with my child?
If you've enrolled in our infant programme, a parent or caregiver must be in the water to assist the child. Once the child has turned three, is comfortable in the water and can follow instructions, they can move into a pre-school class, with the parent or caregiver watching from the poolside.
How long are swimming lessons?
All learn-to-swim classes are 25 minutes except the Awesome Orcas class, which is 55 minutes.
If my child misses a class, can we make it up later?
Unfortunately, we cannot offer make up lessons and we do not offer refunds when a child misses a class.
Which pool do the swimming lessons take place in?
All learn-to-swim classes up to Brown Trout 2 are in the learn-to-swim pool. Rainbow Trout is held in the outdoor 25 metre pool, and Flying Fish and Awesome Orcas are held the indoor 25 metre pool.
How do I update my contact details?
You can email us on firstname.lastname@example.org, call 07 376 0350 or visit us at reception. We email newsletters to our community so please ensure we have your correct email address.
How are classes structured?
All classes are grouped on swimming ability apart from children under three years of age who are grouped by age.
Find out more about class levels.
When will my child move up a level?
Your child will move once they achieve the level outcomes for that class. Students are continually assessed throughout the term. Once our instructor and pool deck supervisor are confident your child has achieved the required level outcomes they can be moved up. When that happens, we will contact you to change your booking.
What do I do if I forget my swipe card?
No problem, just let our team on reception know when you arrive and they will let you in.
What do I do if I lose my swipe card?
We can issue you with a replacement swipe card for $10 - please ask at reception.